Sales Support Engineer

SUMMARY OF ROLE

The primary function of the role is to assist customers by identifying the best solution for their application; offers and sells complete product solutions; provides commercial and technical support to customers; always aims to provide the highest standards of customer service, works with peers including, Outside Sales, Service Engineers, Product Managers, Order Administrators and Documentation Administrators.

SPECIFIC JOB RESPONSIBILITIES

• Review the Request for Quote

• Contact customers (via email and phone), collaborate with outside sales to understand customer requirements and establish sales strategy

• Liaise with Field Sales and Account Management to prioritise effort, gather competitive intelligence, agree product direction and price strategy to improve customer service consistent with account plans that contribute to their ongoing development

• Size and select the products according to requirements and application

• Select the appropriate technical documentation

• Make sure Frame Agreements and Price Agreements are followed

• Specify a delivery time for the selected products

• Technically and commercially responsible for the quotes

• Ensure full compliance with legal and Company requirements with regards to Trade Compliance and Ethical Business and follow necessary procedures

• Liaise with Credit Management to resolve any invoice discrepancies and help reduce the company DSO level

• Pro actively follow up quotes

• Registration of Customer Interaction and follow-up on resolution of customer experiences in CRM in order to maintain customer loyalty

• Verify the purchase order and ensure clean order handover to Order Fulfillment

• Act as a liaison between customers - sales offices – factories

• Develop and maintain a sound knowledge of products and applications

• Generate activity reports

REQUIRED QUALIFICATIONS AND EXPERIENCE

• University degree in Electrical, Mechanical or Chemical Engineering

• 2 years of relevant experience in Sales and/or Customer Care Environment

• Relevant knowledge of the process industry

• English fluency to business standard essential

• Demonstrate Think Customer values

• Demonstrate ability to communicate at both technical and commercial level to resolve customer issues

• Demonstrate ability to communicate well across a matrix organisation