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Sales Support Engineer

Poziții disponibile: O poziție
157
0
FULL-TIME
Producție & Tehnică
Cluj-Napoca
Emerson

SUMMARY OF ROLE

The primary function of the role is to assist customers by identifying the best solution for their application; offers and sells complete product solutions; provides commercial and technical support to customers; always aims to provide the highest standards of customer service, works with peers including, Outside Sales, Service Engineers, Product Managers, Order Administrators and Documentation Administrators.


SPECIFIC JOB RESPONSIBILITIES


Review the Request for Quote

Contact customers (via email and phone), collaborate with outside sales to understand customer requirements and establish sales strategy

Liaise with Field Sales and Account Management to prioritise effort, gather competitive intelligence, agree product direction and price strategy to improve customer service consistent with account plans that contribute to their ongoing development

Size and select the products according to requirements and application

Select the appropriate technical documentation

Make sure Frame Agreements and Price Agreements are followed

Specify a delivery time for the selected products

Technically and commercially responsible for the quotes

Ensure full compliance with legal and Company requirements with regards to Trade Compliance and Ethical Business and follow necessary procedures

Liaise with Credit Management to resolve any invoice discrepancies and help reduce the company DSO level

Pro actively follow up quotes

Registration of Customer Interaction and follow-up on resolution of customer experiences in CRM in order to maintain customer loyalty

Verify the purchase order and ensure clean order handover to Order Fulfillment

Act as a liaison between customers - sales offices – factories

Develop and maintain a sound knowledge of products and applications

Generate activity reports


REQUIRED QUALIFICATIONS AND EXPERIENCE

University degree in Electrical, Mechanical or Chemical Engineering

2 years of relevant experience in Sales and/or Customer Care Environment

Relevant knowledge of the process industry

English fluency to business standard essential

Demonstrate Think Customer values

Demonstrate ability to communicate at both technical and commercial level to resolve customer issues

Demonstrate ability to communicate well across a matrix organisation

Sales Support Engineer
Emerson
  • Cluj-Napoca

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