Mobile menu
Profile

Product Specialist Engineer

Poziții disponibile: O poziție
154
0
FULL-TIME
Producție & Tehnică
Cluj-Napoca
Emerson

SUMMARY OF ROLE

In this role, the Product Specialist will be responsible for the technical and application support of the specific product group by ensuring reliable solutions according to customers’ requirements. Also, is expected he/she to get involved in the concept, sizing/dimensioning and sometimes implementation of the provided solutions based on the Rosemount instrumentation technology. As the Engineering team drives innovation and continuous improvement, this person will be involved in trainings for our Customer Care organization.


SPECIFIC JOB RESPONSIBILITIES


Reviews, analyzes and offers suitable solutions to the most complex technical challenges; provides recommendations to stakeholders through appropriatre channels;

Offers applications and technical support for sales engineers;

Manages promptly and professionally all requests reported by customers;

Develops and maintains a sound knowledge of Rosemount solutions and other BU's products and Industry trends and applications;

Provides technical and application support and expertise in a timely manner to sales and marketing teams, global technical support teams;

Extended knowledge of the products to propose customer alternatives based on a clear or vague description of the application;

Interacts with Sales Offices on finding tech solutions for Customer applications;

Interacts with design authority/product company for the development of special options and new features for the standard products;

Interacts with sales offices to understand post sales customer issues and for trouble shooting;

Delivers new hire trainings to local organization and prepares/updates the materials needed to deliver the training sessions;

Develops and maintains a sound knowledge of M&A products and solutions;

Identifies training needs within the sales force based on the application/ technical queries received;

Evaluates training participants based on their technical competence and according to business needs;

Provide recurrent trainings to refresh information and updates on products;

Shares technical knowledge to other engineers and other stake holders within the organization.


REQUIRED QUALIFICATIONS AND EXPERIENCE

University degree in Engineering (Technical);

2 years experience in a similar position or in a commercial environment (technical support, quotations, technical sales);

Highly motivated and very well organized;

Team-work experience;

Good understanding of technical applications;

Languages: English – advanced level (mandatory) + any other is a plus;

PC skills: MsOffice, Internet


Product Specialist Engineer
Emerson
  • Cluj-Napoca

Alte evenimente