If you are a professional looking for an opportunity to grow, Emerson has an appealing role for you! Based in Cluj Napoca, you will be primarily responsible to guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Manage speedy and knowledgeable responses to assist customer at any stage of his order and pro-actively solve any problems.
Are you eager to take your career to the next level? If yes, we welcome your application for this role Customer Service Representative with German 22022365.
IN THIS ROLE YOU WILL:
•Ensure Upon reception of Customers orders, identify the relevant products (basic technical skills required), clarify the prices from the system and the Customer Database and book the orders in the ERP system
•Check the lead-times provided by the Plants, potentially get a shorter lead-time from the Plants if lead time is identified as too long, confirm the lead time on the order
• Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide
• Support the Sales Office for all questions and direct them to appropriate contacts in other departments if needed
• Daily contact with customers, by phone and email
• Organize and implement scanning of all orders and relevant documentation
• Contacts with production units and marketing, quality, application engineering and logistics
• Allocate to relevant Sales Offices all requests coming on the Company’s eCommerce internet site
•Various administration tasks related to customer files.
FOR THIS ROLE YOU WILL NEED:
• Minimum 3 years experience in international sales or Customer Service, logistics and/or transportation department
• Fluent in German and English
• Good mastering of Microsoft Office tools (Outlook, Word, Excel, Power Point).
• Attention to details and Strong analytical skills
WHO YOU ARE:
You are passionate about making an impact and always act with integrity. You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems.