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QA Analyst and Trainer with German and English

Poziții disponibile: O poziție
153
0
FULL-TIME
Servicii & BPO
Iași
Conduent

Tasks:

Key responsibilities include the following areas:

Works on quality assurance activities for selected processes, tools and reporting following the quality assurance plans 

Conducts audits and reviews/analyses data and documentation

Assists in the development of systematic approaches for assuring high quality services

Integrates and aligns the processes that will best achieve the desired results

Makes continual improvement of products, processes and systems

Executes all QA plan initiatives based on defined quality criteria that meet Client expectations

Assures continuous improvement in quality via quality check findings, coaching, calibration, etc.

Tracks Quality Assurance metrics for all the process activities on an End to End base, providing reports to management 

Compiles data and provides reports and analyses following internal and/or Customer requests concerning training and quality assurance

Provides guidance and participates in the performance of audit procedures 

Provides Coaching/Training on the QA findings + refresher trainings;

Develops training material and effectively delivers training on tools and processes as well as soft skills during the transition and steady state period of a project

Contributes to the creation and execution of the Continuous Process Improvement initiatives – coming from QA findings


Knowledge, Skills and Experience

Essential:

Interest in Quality Assurance, Coaching and/or Training, any experience in these areas would be an asset 

Sector/industry experience in a fast-paced, demanding, high growth organization

Excellent/fluent writing, spelling and grammar skills in English – advanced level 

Good writing, spelling and grammar skills in German – advanced level 

Additional language skills will be an asset

Excellent communication ability including written and oral presentation skills. 

Ability to grasp business concepts across diverse areas of the business and to transform these into clear training designs 

Ability to think in creative and innovative ways

Ability to transmit information.

Strong Critical and analytical skills are a must to perform quality control and audit procedures

Strong PC knowledge including related PowerPoint/Excel/Microsoft and  CRM systems

Natural ability to work collaboratively with others and a communication style that is open and transparent

Work with remote team(s)  

Adaptable style that is comfortable within a high-energy, action-oriented culture

Independence of judgment, constructive approach to challenges and collaborative way of addressing issues, aiming at constructive solutions’ finding

Proactive approach in addressing issues long-term and implementing long-lasting solutions.


QA Analyst and Trainer with German and English
Conduent
  • Iași

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