Account manager with Italian

Role description:

• Managing a larger portfolio of small and medium business customers (Enterprise & Strategic Alliances), maintaining and/or growing revenue and share of wallet
• Reactive and proactive selling the full Voice & Network product portfolio and achieving sales quotas;​
• Develop and maintain long-term relationship with the customer ​
• Managing existing portfolio and protect contracts (churn & renewals)​
• Identify and win Sales Opportunities 

• Prospection and reactive/proactive upselling/ cross sell ​
• Forecast and track key account metrics​
• Achieve defined company churn targets through retention activities ​
• Achieve/overachieve personal booking and revenue targets
• Serve as lead contact for all account management matters 
• Negotiation and close contracts in order to maximise profits and increase revenue base ​
• Develop relationships with customer stakeholders and executive​
• Digital management through campaigns and digital tools​ (if applicable)

Experience:

• Requires limited sales/marketing experience but some administrative/technical experience;
• ​Entry/Intermediate level sales position
• Able to build and maintain lasting relationships with customers;​
• Strong written communication skills;​
• Ability to work individually and as part of a team;​
• High level of integrity and work ethic.​
• Numerical and analytical skills ​
• Well organised and structure dealing with complex and high-volume requests/tasks​
• Good listener and negotiator  ​
• Strong ownership​
• Languages:  Advanced Italian and English are mandatory; Spanish is an advantage.