Mobile menu
Profile

Tech Support Level 2 Remote job

Poziții disponibile: O poziție
146
0
FULL-TIME
Servicii & BPO
Bucuresti
CGS Romania

Tech Support Level 2 (Remote job)


Required skills:

Expert knowledge of Active Directory Group Policy creation and maintenance.

Strong working knowledge and previous experience configuring and administering Windows services such as Active Directory, DNS, DHCP and Group Policies.

Knowledge of Identity Access Management solutions.

Knowledge of LDAP, SSO, SAML.

Knowledge of Cloud Applications such as Salesforce, Workday, NetSuite, Box, etc. 

Problem resolution including root cause analysis.

Ability to work independently with little direct supervision and as a part of a team. 

MCSE with concentration in Active Directory 2008 R2 preferred.


Job description:

The Technical Support Engineer is responsible for delivering outstanding customer support and delighting our customers.

We are looking for an experienced, enthusiastic, and hands-on technical support engineer who can rapidly learn the value proposition and apply to customers of all sizes.

The candidate is responsible for collaborating with the Professional Services team to assure a smooth transition post-deployment to support/maintenance phase.

The candidate is also responsible for improving customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

* Available to work in shifts


Benefits:

Private Medical Subscription.

7card, which offers discounts to access the gyms and outdoor activities. 

Meal tickets.

The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS.

Employee referral bonuses.

One month start-up training.


Tech Support Level 2 Remote job
CGS Romania

Alte evenimente