Application Support Analyst

Are you interested in developing your career in IT? We have an interesting opportunity for you in our office in Brasov.

We are looking for new colleague to join our IT team, who is eager to learn, easy to cooperate and has strong English skills, oral and written.

Skills that you need as an Application Support Analyst:

• Analytical skills and logical thinking
• Good attention to detail and good communication skills
• Proactive when dealing with user issues
• AD administration
• MS Office troubleshooting
• First line support and Windows 7 & 10 experience
• Knowledge of DNS, IP addresses
• University graduate (IT or related field).
• Experience with relational databases and knowledge of SQL is desirable

Job description:

You will be a part of the Azets Insight support team. You will work in close cooperation with your colleagues, both in the UK and in Romania.

• The main tasks are:
• Providing first line support for department specific applications;
• Voice and/or video and communication as well as e-mail communication.
• Monitoring helpdesk systems and look for continuous innovation and improvements
• Dealing with basic issues and escalating calls as appropriate, internally or to third parties
• Handling support tickets, changes in setup or user accounts in several different systems
• Assist in testing, implementation, training and systems documentation on department projects and other such similar tasks.
• Working with the following systems SAP B1 and add in’s, Crystal reports, Silverfin, Concur, iDocuments (a web interface for client interaction with our system) and other smaller applications.

The following personal characteristics are preferred:

• Motivation and willingness in the learning process
• Ability to meet deadlines and deliver quality
• Ability to work in an international environment
• Ability to follow thе core values in Azets: Collaborative, Authentic, Respectful and Dynamic.

• Private medical insurance
• Private pension plan (PIII)
• 13th salary
• Meal vouchers
• Flextime
• Seniority bonus and number of days off depending on seniority within the company
• 7Card access
• Modern technology, work methods and tools
• E-learning environment and high-quality in-house training

Company description

We’re on a mission to help organisations of all shapes and sizes, achieve their ambitions by delivering accounting, tax, audit, advisory and business services, saving them precious time to focus on what they do best. Backed by data, technology and insights, we add more value to Azets’ customers.

Our history

Azets is a new company but with a great history.

In Romania we have been present since 2008 and we know we couldn’t do it without the support of our employees in Sibiu, Alba-Iulia, Timișoara and Brașov. The company opened its first office with a small but daring team of 3 people. Now we are over 870 dedicated employees in Romania, part of the bigger success story that Azets stands for: over 6.500 employees who serve more than 120,000 businesses within a wide range of industries.

Azets is present in Norway, Sweden, Finland, Denmark, Romania, Estonia, Lithuania and the UK.

Azets Romania’s headquarter office is located in Sibiu, at the Business center.