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Telecommunication Engineer (US time zone)

Poziții disponibile: 2 poziții
501
0
FULL-TIME
IT & Software
Timișoara
AtoS IT Solutions and Services

Cerinte

We are looking for new colleagues to join our growing team, located in Brasov, Romania.


-Works incident tickets based on complexity, skill and customer SLA.
-Is responsible to ensure customer tickets are addressed within established SLA’s or in the absence of a specific SLA, within the GO OLA’s (internal operating targets for performance).
-Operational teamwork is critical to success..
-Is responsible to ensure customer tickets are addressed within established SLA’s or in the absence of a specific SLA, within the GO OLA’s (internal operating targets for performance).
-Operational teamwork is critical to success.


Responsabilitati

The objective is always to deliver a fix or workaround within the customer’s SLA via effective methods including:
- Teamwork and collaboration, accessing specialist and expert technical support
- Analysts and specialists share technical expertise, customer-handling experience, and regional/global business process expertise with other team members
- Collaboration within the Customer Layer team to rapidly solve customer issues is encouraged.
- Search KM for solutions
- Use Circuit chat for questions and advice
- If Customer Layer team consultation and existing tools do not result in a timely workaround or fix, will escalate/route ticket to the L2 for support. Any escalation must contain the minimum required information by L2 work instruction/Partner Guideline according to the process in place.

Alte informatii

Social Skills:

➢ Very good communication abilities.

➢ Team spirit; Proactive and flexible; Customer oriented.

Foreign Languages:

➢ Excellent English skills.

Availabity to work on shifts (evenings&weekends) under the US time zone

Telecommunication Engineer (US time zone)
AtoS IT Solutions and Services
  • Iași
  • Timișoara
  • Bucuresti
  • Brașov

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