Your Key Responsibilities

• Responsible for managing web shop customer relationships by professionally resolving all situations related to the web shop customers;
• Maintaining a positive, empathetic, and professional attitude toward customers at all times;
• Responding promptly to customer inquiries by phone or email;
• Communicating with customers through various channels;
• Acknowledging and resolving customer complaints/refunds;
• Knowing our products inside and out so that you can answer questions;
• Close collaboration with other internal and external departments (Germany);
• Ensure customer satisfaction and provide professional customer support;
• Providing feedback on the efficiency of the customer service process

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Your Profile

• Completed degree or educational training in eCommerce area;

• Fluent German. Good English is a plus.

• Networked, solution oriented way of thinking and independent and proactive personality;

• Experience working with customer support is an advantage.

  

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Your Advantages

• Attractive salary package according to your experience, including bonuses
• Meal tickets
• Access to Bookster
• Access to a private medical insurance
• Trainings and certifications based on personal development goals
• Time off on special occasions
• Discount at our products
• Team building activities
• Challenging and interesting projects in a dynamic international working environment
• Possibilities of promotion and development of a career plan.