B2B Market Responsible with EN and HU

Position Summary

A B2B Market Responsible will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best B2B Market Responsible are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. B2B Market Responsible can put themselves in their customers’ shoes and advocate for them when necessary. Problem solving also comes naturally to customer support specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaint.

• Be responsible for managing and responding to customer queries in a timely and accurate way, via phone or email and professionally resolve all situations related to our customers;
• Liaise with the sales force to ensure strategical growth of the market;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Provide accurate, valid, and complete information by using the right methods/tools;
• Handle customer complaints, provide appropriate solutions and alternatives within the company’s guidelines as well as follow up to ensure resolution;
• Follow communication procedures, guidelines, and policies;
• Liaise with different departments within the company in both the Romanian and German offices, these are mostly: Accounting, Logistics, Marketing, Digital and Analytics and Purchasing to have a global view on the assigned market.

• Customer orientation and ability to adapt/respond to different types of characters;
• Excellent communication and presentation skills;
• Ability to multi task, prioritize, and manage time effectively;
• Fluency in English and Hungarian is required.
• Experience as a B2B Market Responsible is a plus, but not required;

Your Advantages

• Attractive salary package according to your experience, including bonuses
• Meal tickets
• Access to Bookster
• Access to a private medical insurance
• Trainings and certifications based on personal development goals
• Time off on special occasions
• Discount at our products
• Team building activities
• Challenging and interesting projects in a dynamic international working environment
• Possibilities of promotion and development of a career plan.