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Team Manager - ENGLISH- SIBIU or BRASOV

Poziții disponibile: 2 poziții
46
0
FULL-TIME
Servicii & BPO
Brașov
Majorel

REQUIREMENTS:

  • Track record: 2 years working on a similar position (in call center is desirable).
  • Born Leader: having a strong will and leadership skills. Being a on the spot guy with a strong charisma and excellent presentation skills. Handling tasks and organizing them above all else based on the priority and deadlines.
  • Result driven: Having the ability to analyze industrial metrics and to identify and develop plans both individually on emerging issues that impacts the both the customer and market. Having a strong knowledge of the business processes and procedures. To strive for quality as well as operational KPI`s as required by the management.
  • Mentor: Transferring wisdom and knowledge and willpower to the team in order to meet their target both individually and team wise in accordance to the business targets
  • IT skills: Proficient knowledge of (Word, Excel, PowerPoint).
  • Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data

RESPONSABILITIES:

  • Protector: Disciplinary responsible of the agents actions.
  • Evaluator: Following and monitoring the performance of his team members in the areas of: Productivity, process adherence, customer satisfaction, schedule adherence and employee development / happiness.
  • Mentor: to guide, teach and help agents by providing individual coaching feedback that focuses on improving the workflow as well as the communication and quality result of the customer support representative.
  • Informant: Providing reports to both to the team and Management regarding the team performance. Responsible of reaching the quality targets as well as to communicate them to the team.
  • Traffic controller: Taking accordingly to the flow within the department (to manage inbound volume, to meet clients handling targets, as well as to provide breaks, or ask for overtime)
  • Coordinator: Driving and holding regular meetings with the team.
Our offer:
  • Attractive rewards and additional performance based bonuses
  • Annual fixed bonuses
  • Full private medical insurance & discounted prices for the dependents of the employee
  • Child birth support
  • Online library access for passionate book readers
  • Health & Nutrition: Health and wellness services @ the office
  • Various discounts for gym classes & other recreational activities
  • Free development training, for both personal and professional purpose, via our E-Learning platform
  • Multicultural and enthusiastic work environment
  • Access to the company’s cultural events including well-known festivals in Romania
  • Lunch vouchers

Team Manager - ENGLISH- SIBIU or BRASOV
Majorel
  • Brașov
  • Sibiu

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