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Travel Expenses Officer with Dutch

Poziții disponibile: O poziție
105
0
FULL-TIME
Recrutare
Bucuresti
Prohuman

T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems.

  • Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
  • Ensures that the phone/chat line is open at the beginning of the work program;
  • Helpdesk Level 1 support for the applications used within the Travel & Expenses department (Concur tool, credit card application): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);
  • Answer Customer calls / emails / chats and providing guidance on J&J policies and procedures regarding the business travels and expenses;
  • Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;
  • Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
  • Ensures a structured and high quality communication related to the open cases;
  • Creates tickets to the IT support team whenever necessary.

Requirements

  • Fluency in English and Dutch;
  • Diploma / Degree holder or pursuing Bachelor Degree Courses;
  • At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
  • Very good analytical and problem solving skills;
  • Numerical competencies;
  • Customer-oriented;
  • Ability to adhere to TAT and timelines;
  • Attention to detail;
  • Active listening combined with excellent written and verbal communication competences;
  • Knowledge of T&E (Travel & Expense) or Finance domains would represent an advance.

Benefits:

  • Fully remote work;
  • Relocation package;
  • Opportunity to work for one of the biggest brands in the world in a unique work environment;
  • Great career opportunity with a leading international outsourcing company;
  • Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
  • Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.
Travel Expenses Officer with Dutch
Prohuman

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