Helpdesk officer with Dutch

Requirements:

• Fluency in English and Dutch;
• Diploma / Degree holder or pursuing Bachelor Degree Courses;
• At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
• Very good analytical and problem solving skills;
• Numerical competencies;
• Customer-oriented;
• Ability to adhere to TAT and timelines;
• Attention to detail;
• Active listening combined with excellent written and verbal communication competences;
• Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.

Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems.

• Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
• Ensures that the phone/chat line is open at the beginning of the work program;
• Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);
• Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;
• Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
• Ensures a structured and high quality communication related to the open cases;
• Creates tickets to the IT support team whenever necessary.

Offering:

• Fully remote work;
• Relocation package;
• Opportunity to work for one of the biggest brands in the world in a unique work environment; 
• Great career opportunity with a leading international outsourcing company;
• Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
• Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.