L1 IT Support with Dutch

Qualifications:

• Spoken languages: Dutch, always English as a secondary language support;
• Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit;
• Availability to work in shifts.

Resposibilities:

• Provide first line IT technical support, research, resolve, and respond to general issues: office, windows, outlook, internet, and/or specific applications - received via telephone calls and e-mails from different kinds of customers;
• Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
• Demonstrate excellent customer service at all times.