L2 IT Support with French

   The desired profile will have to process tickets escalated by the onsite team:    

• Workstation environment and its components (physical and virtual)
• Windows 10
• Windows Servers
• SCCM (master, packaging)
• Office, OneDrive
• SharePoint
• Active Directory
• Supervision / monitoring /automatisation
• LAN/WAN Networks
• Backup
• Security elements (traffic flow, firewall, VPN)
• ToIP CISCO (terminals)

  Requirements:

• The employee must be technically autonomous and must work in close collaboration with the actors of the support chain (SD, proximity and infra team).
• The profile must be a Workstation Engineer, it will support the local technicians as Level 2/3.
• He must therefore have a good level of technical analysis, autonomy and ability to develop the skills of local technicians.
• Spoken languages: fluent French and English;