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L1 IT Support with French

Poziții disponibile: O poziție
110
0
FULL-TIME
Recrutare
Bucuresti
Prohuman

What you will do:

  • Provide accurate and optimal IT solutions via telephone, e-mails or chat;
  • After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
  • Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
  • Follow-up the existing back-log;
  • Comply with project’s performance indicators;
  • Communicate with other designated teams and escalate complex issues.

 Requirements:

Spoken languages: fluent French and English (B2/C1);

  • Technical college or university is not mandatory, as necessary training will be ensured;
  • Previous customer support experience is an advantage;
  • Excellent customer service abilities: client orientation, active listening and interpersonal skills;
  • Ability to work in a dynamic environment and to multitask;
  • Availability to work in shifts.
L1 IT Support with French
Prohuman

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