Subject Matter Expert - Retail Business Services

The successful Subject Matter Expert is a problem-solver, mentor and communicator with strong expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work across major functional areas such operations, vendor management and program management, to independently drive the performance improvement projects. In this role you will be focused on the execution and operational aspects of critical work involved for Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business.

Responsibilities Include:

• Success will be measured by the performance of your internal teams on input metrics and individual project deliverables
• Build strong communication channels at all levels, set proper expectations, provide clear status communications
• Work with various internal teams to help drive tools and process improvements
• Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
• Work with internal Amazon teams to improve operational aspects of their business in providing a great consumer experience
• Conduct deep dive analysis on the handled issues and publish recommendations and action plans based on data
• Support the launches of new programs, categories and features
• Ensure that all in-house systems and procedures are updated, revised and modified

Basic Qualifications

• Proven analytical skills, excellent written and oral communication and presentation skills;
• Advanced level of English
• 5+ years of work experience, interacting with multiple customers / stake holders and improving processes
• Knowledge of VBA and SQL

• Good working knowledge of MS Office; Excel skills to be able to refine data and prepare business reports;
• Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented;
• Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives;
• Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems;
• Ability to work in teams and ultimately focus on delivering results with high standards;
• Attention to detail and capability to work on multiple projects in parallel;
• Exposure to back office operations, escalation management and troubleshooting environments and exposed to problem solving over emails/phones;
• Exposure to planning & allocation, product/project management, marketing or e-commerce;
• Flexible with Shift timings and working days.

Preferred Qualifications

• Exposure to back office operations, escalation management and troubleshooting environments
• Great problem solving skills
• Python knowledge is a plus