Quality Specialist - French, Spanish and Italian

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Product Compliance Team means… safety. We ensure that Amazon transactions satisfy legal and safety requirements. We coordinate the aspects of product transactions that are regulated such as distribution, shipping, sale, import/export.


Who we are looking for?
We are seeking a bi-lingual (English & French, Italian or Spanish) individual to join our team to audit and analyse data and implement custom reporting systems using automation tools. Ideally you would have knowledge of consumer product compliance processes and regulations. This job is conducted to follow defined regulatory processes that ensure compliance, confidentiality and security.

Responsibilities include, but are not limited to:
· Conduct audits on a daily basis. Report violations of rules, regulations, policies, and procedures by recommending the initiation of investigative and corrective procedures.
· Create models that optimize the resources, inputs & outputs of compliance operations.
· Identify root cause of defects and find areas of improvements in the process being audited.
· Provide ideas for process improvements to enhance process efficiency, quality and customer experience.
· Report of key insight trends, using statistical rigor to simplify and inform noteworthy storylines.
· Share results of audits with Operations and Program teams on a daily/weekly basis.
· Provide feedback to the associates and close loop on audit observations.
Respond to stakeholders with guidance and update the lead/manager.

BASIC QUALIFICATIONS

The right candidate will have:
· B1 French, Italian or Spanish written proficiency and B2 English.
· Previous experience in auditing and analysing data for error trends.
· Ability to analyse and identify patterns in large data sets.
· Good working knowledge of MS Office, MS Outlook, MS Excel proficiency is an advantage.
· Decision making aptitudes based on given guidelines and in ambiguous contexts.
· Strong attention to detail and customer success drive.
· 1-3 years of professional experience in data-driven business operations process, business process outsourcing, database management is an advantage.
· College degree in any discipline.

PREFERRED QUALIFICATIONS

If you are engaging, innovative, supportive, or a problem solver we want to hear from you!