AVS Catalog Associate - Spanish

DESCRIPTION

Amazon operates in a global e-Commerce environment a diverse set of businesses.

The Amazon Vendor Services (AVS) Program as part of Retail Business Services is a set of services paid by Amazon Vendors that aim at building a long-term partnership with Amazon, by making it the retailer of choice. AVS pursues three main goals:
1. Accelerate the growth of the vendors on Amazon
2. Drive higher satisfaction of the vendors with Amazon and as a result foster greater engagement and investment
3. Build a long-term partnership between Amazon and the vendors through a sustainable and efficient e-commerce business


As part of Amazon Vendor Services team within Retail Business Services, you will have the opportunity to support and contribute to one of the key processes within, which will impact customer`s experience, such as:
1. Offering support to vendors/manufacturer by validating the information received from them and uploading the content on Amazon´s catalog, creating new product detail pages or improving the already existing ones (product description/content/etc);
2. Ensuring that the website content is accurate and up to date by, assigning products to the correct categories so that customers can easily find the products they need, performing quality audits to be sure everything that appears on the Amazon websites respects company’s standards.
3. Processing direct suggestions from our customers to update the catalog information;
4. Analyzing available data using internal tool, proposing corrective actions to prevent future similar problems that might appear at the customer level.

In your day-to-day job, depending on the process you will be working on, you will be faced with numerous challenges such as:

1. Populating/procuring content for the product catalogs on the Amazon Website
2. Interacting/coordinating with retail teams and/or vendors/manufacturers
3. Identifying and correcting errors
4. Creating reports regarding work received and work performed
5. Identifying improvements in the processes you work on
6. Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met
7. Inform the manager regarding possible quality issues; analyze the situation; propose solutions
8. Flag any updates received from stakeholders on process to Manager and team

BASIC QUALIFICATIONS

1. Baccalaureate diploma is mandatory
2. Written and oral communication skills in English
3. Written and oral communication skills in Spanish
4. Good working knowledge of MS Office; MS Excel proficiency is an advantage
5. Very good knowledge of internet navigation and research – finding information about large amounts of data in a timely manner
6. Strong interpersonal & communication skills
7. High attention to detail
8. Commitment to meet deadlines
9. Ability to Dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution

PREFERRED QUALIFICATIONS

1. Bachelor’s degree in any discipline is preferred
2 Fresh graduate or maximum 1 year internship and/or volunteering experience