Solution Administrator

Who we are?

ALTEN supports its customers’ development strategies in the areas of innovation, R&D and information systems.

Created over 30 years ago and based in more than 25 countries, ALTEN Group has established itself as a world leader in Engineering and Technology Consulting.

In Romania - Iasi and Bucharest – ALTEN Delivery Center is providing engineering consulting services in the automotive, aerospace, construction system solutions and paper production fields. Our experts in system engineering, mechanical design and supply chain areas are always proving high standards of quality required by our customers. We are continuously improving our work on our current main segment – engineering - but we are also focusing on developing the IT segment which is an important step from our long-term development strategy.

With more than 200 engineers and consultants, our team focuses on cultivating the same feeling of belonging to a technological environment based on creativity, innovation and constantly looking for new ideas.

Join our new IT HUB!

ALTEN Delivery Center is looking for Solutions Administrators!

Look at these new challenges and see what`s best for you:

• Solution Administrator – Service Now
• Solution Administrator – M365/SharePoint

1. Solution Admin – Service Now:

Technical skills:

• Bachelor`s degree in a relevant field
• Confirmed experience in managing ServiceNow ITSM modules (Incident, Request, Problem, Change, Knowledge, SLM, Mobile, Portal, CMDB)
• Confirmed experience in ServiceNow Scripting
• ITIL Foundation certification
• First experience in Front-End Development (Java script, JSON, HTML, CSS)
• Testing practices
• Fluent in English
• Expected certification : ServiceNow Certified System Administrator would be a plus

Your key responsibilities:

• Manage support and evolutions of ServiceNow solutions (ServiceNow + Nuvolo + GaliStore)
• Manage functional and technical specifications of the solutions according to business needs
• Solutions/Modules implementation, maintenance and tuning
• Deployment of new features through configuration or specific development
• Manage features adoption through documentation, training
• Monitor and improve solution performance
• Ensure coordination with ServiceNow partners and Internal DSI departments
• Manage relation with all the IS&T counterparties
• Support management for incidents
• Requests analysis & qualification monitoring
• Documentation maintenance (Technical, Architecture and end users)
• Reporting KPI, issues, evolutions, risks

2. Solution Admin – M365/SharePoint:

Technical skills:

• Bachelor`s degree in a relevant field
• Working knowledge in PowerShell 4.0 & 5.0, AD
• Confirmed experience in SharePoint administration and optimization
• ITIL fundation certification
• Microsoft MS900 certification (Microsoft 365 Fundamentals)
• Optional : Microsoft MS700/MS600 certification is an advantage
• English fluent

Your key responsibilities:

• Ensuring support and evolutions of Group's M365 solutions
• Contribute to activities to reinforce the adoption by end users of the M365 solutions and usages
• Collaborates closely with partners (Microsoft, integrators, specialists) and other DSI services in order to strengthen the business relationships and qualify evolution needs
• Contribute to the major evolution projects for the deployed collaboratives solutions
• 2nd level of support with focus on incident management (processing and elimination of malfunctions)
• M365 solution support (SharePoint Onprem / Online / Teams solutions)
• Ensure implementation & development of collaboratives solutions (SharePoint / Teams)