Credit & Collections Specialist with Italian

Responsibilities:

• Updates the customers’ accounts details
• Provides timely updates of outstanding collection per company
• Collects the aged debt of the assigned portfolio by providing also customer satisfaction
• Maximizes cash flow by minimizing bad debt by ensuring invoices are paid in full and in accordance with the agreed payment terms
• Suspends due to non-/late payments
• Joins the team in working the assigned pool
• Assesses accounts in order to release the blocked orders
• Contacts the customers in order to obtain the necessary information requested for the risk assessment decision
• Acts as Deputy Team Leader for Viking
• Makes sure all records are accurate
• Reaches targets and deadlines given by the Team Leader
• Assists team members whenever they need advice/ help in solving client enquiries
• Offers technical support for PAs
• Reinforces communication within Team Leaders and PAs
• Ensures fluency of activity in the absence of Team Leaders
• Provides support to Team Leaders and offer advice on process related issues
• Addresses escalated queries from the PAs
• Assists TLs in process improvements
• Manages the technical process related to his/ her line of activity
• Monitors the implementation of both existing and new company procedures

Requirements:

• Very good language skills both written and spoken in Italian
• English as a second language required
• Educational background in accounting/economic is an asset
• Good interpersonal skills and ability to work in a team
• Professional approach to work
• Strong customer driven focus
• Good interpersonal skills and attention to details
• Good practical knowledge of MS Office tools