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Sales Support Executive

Poziții disponibile: O poziție
Târgu Mureș
Jac Travel

Job Purpose

To support the Sales Department in achieving budget and company goals by providing accurate, timely administrative support and delivering exceptional service to partners and internal teams.

Key Responsibilities

Creation of client accounts and overall management of client databases in both iVector and Travel Studio, ensuring accuracy and consistency
Responsible for amendments/corrections to client account set up across systems
Ensure necessary checks undertaken and due vigilance shown for all client set up/management in system to ensure accuracy and minimise risk of fraud
Fast track any new client registrations to relevant Sales Manager for prompt follow up
Timely set up and issuance of XML credentials
Manage and respond to email queries and task requests, prioritising appropriately any tasks allocated
Maintain good communication with all Sales team about any activity you are carrying out for them and manage expectations on delivery
Application of high quality trade member branding in iVector
Produce timely, high quality, accurate reports as the business requires – these may be adhoc or for regular, scheduled reports.  Adoption of data warehouse wherever possible to produce reports that are consistent with finance produced figures.  Ensure all reports issued are sense-checked for accuracy
Sales calls as required to support our overall sales effort in regions or particular campaigns
Support marketing with campaigns /e-shots where required
Monitoring and testing of multiple internal systems as and when required to ensure strong system performance
Support IT with pre and post release/fix testing – ensure accurate delivery of developments/fixes to the business and clients in line with our specs and requirements
Carry out checks as and when required on client websites/systems to monitor and provide feedback on performance and ensure optimal product/prices are returning
Provide feedback to Sales Support team leader on any challenges experienced, or relevant feedback from markets and clients
Inter-departmental liaison where required on behalf of sales team and clients to respond promptly and knowledgeably to queries/requests and resolve any issues effectively, demonstrating excellent customer service at all time
Develop and demonstrate good system knowledge to offer guidance and support to colleagues, unravelling any issues that come to light and recommending solutions
Demonstrate flexibility and readiness to work on ad-hoc / new projects and initiatives required by the business
Working as a part of a team, demonstrate initiative and support the team in providing administrative coverage to the sales department during the main business hours, ensuring service levels and sales support requirements for all regions are met.

Person Specification

Ability to work as part of a team, as well as independently
Good verbal and excellent written skills in English
Highly organized and able to prioritise workload appropriately
Intermediate to Advanced Microsoft Office knowledge including strong Excel skills
Ability to build effective working relationships
Strong customer service skills
Analytical, with great attention to detail
Ability to work under pressure and adhere to agreed timescales

Sales Support Executive
Jac Travel
  • Târgu Mureș

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