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Learning Administrator with English

Poziții disponibile: 30 de poziții
Servicii & BPO

Primary duties and responsibilities:

• Provides direct support to the Learning and Development coordinator and Course Owner.
• Answers routine enquiries regarding training courses and schedules within agreed SLA
• Compiles data for analysis and reporting and may perform routine analyses
• Updates processes/ work instruction/ job aids as required
• Provides back-up as needed for all other team members as assigned
• Usage of a defined delivery process and toolset to provide consistent service to customer
• Adapts Conduent and standard processes to customer needs based upon defined course/ session scope
• Creates Subjects, Offerings and Programs on Learning Administration System (XLAS, CW) 
• Assists and supports program managers with additional relative tasks 
• General office administration and data entry duties 
• Has the ability to coordinate issues proactively, accurately assess and answer general learner and program manager queries
• Manages learning and development tools, feeds and updates relevant data in the systems, maintains databases and records
• Routine helpdesk tasks - answers enquiries via email and/or telephone

Specific Duties and Responsibilities:

• Database management / Training entry (end to end process: creation to evaluation)
• Co-ordinates and organizes meetings and events including booking of venues, travel arrangements, invites delegates, arranges hospitality and equipment requirements, prepares presentations and reports
• Liaises with the course owners and sites
• Organizes logistic requirements prior to all training sessions including: booking rooms and AV equipment, ordering catering, ordering printing and materials 
• Sends invites, reminders and pre-course work via various systems (XLAS, LMS, Outlook, etc) 
• Handles enquiries and requests from vendors, program managers and participants in relation to cancellations, registrations, and updates 
• Manages internal queries through LAS 
• Updates information in LAS, LMS and Excel spread-sheets 
• Cancels or moves employees’ training courses
• Checks to see if an employee is suitable for the course that they want to attend
• Emails confirmations to employees, managers and course owners
• Payments & Invoicing
• Reporting

• Bachelor’s degree 
• Fluent in English
• Experience in the Hospitality industry or equivalent customer service environment, providing exemplary customer service to individuals and organizations.
• Excellent written and oral communication skills
• Time management, organizational skills and detail oriented
• Interpersonal communication skills
• Enthusiastic & positive minded.
• Proficient in all Microsoft Office applications and other system applications.
• Ability to work independently and within a team.
• Ability to work flexible hours, based on business need.

Learning Administrator with English
  • Iași

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