ITALIAN speaking Customer Support Representative (location: Cluj-Napoca)
Are you our type?
Check out our Sykes employee profile:
- Proficiency in Italian language;
- Previous experience of/ or aptitude for Customer Service;
- Good organizational skills;
- A working knowledge of MS Word/Excel;
- Excellent communication skills and the ability to remain calm in all situations;
- Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s;
- Ability to adapt to a continuously changing environment and procedures.
- Team player
Join Sykes team professionals and we will offer you:
- professional development through training programs -> modern technologies and customer management
- exposure to a multicultural and multilingual environment (from Romania we offer support in 20 + languages on a global level)
- coaching opportunities
- real possibilities of career development
- attractive salary package and medical benefits
- a modern, dynamic and friendly working environment
A working day in Sykes Team includes some of the below activities and responsibilities:
- To respond to all customers’ enquiries within given timescales, efficiently and effectively;
- To develop and maintain a full technical knowledge of client products and services;
- To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
- To deal with all correspondence as requested/required;
- To accurately log all calls and in line with procedures;
- To responsibly maintain and update all job-related administrative forms;
- To consult product manuals, to be able to advise customer of appropriate options/solutions.
SYKES is a global leader in providing customer contact management solutions/customer engagement solutions and services in the business process outsourcing (BPO) arena.
SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.
SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media.
Utilizing its integrated onshore/offshore global delivery model, along with virtual at-home agents, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa).
SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.
Sykes Romania has offices in Cluj-Napoca, Sibiu and Oradea
For additional information please visit www.sykes.com