Customer Service Representative

Aplicanţi: 11

Job Summary:
Interact with customers to provide program support including the accurate relay of information in
response to inquiries and to handle and resolve complaints.

Essential Functions:
- Provide program support to enrolled clients by completing regular and routine follow up based on
status
- Database maintenance
- Receives client requests by telephone, e-mail or mail
- Analyze, resolve or forward requests to the appropriate person for resolution.
- Request updated correspondence, correct records, and adjusts errors.
- Resolves customer queries and concerns
- Maintains liaison with other departments regarding program status and changes

Additional Responsabilities:
- Provides relief as needed for other Customer Service Reps
- Performs other duties as assigned by supervisor

Experience and Background:
- Able to complete verbal and written correspondence in English
- Clear telephone voice and positive demeanor
- Ability to operate general office equipment including computer, phone and fax
- Familiarity with Microsoft Office applications


Education:
- High school diploma required

Languages:
- Advanced English

 

Working Hours from

4PM to 1AM Monday to Thursday

4PM to 10 PM on Friday