QA Analyst and Trainer with German and English

Aplicanţi: 2

Candidatul ideal

Essential:

  • Interest in Quality Assurance, Coaching and/or Training, any experience in these areas would be an asset
  • Sector/industry experience in a fast-paced, demanding, high growth organisation
  • Excellent/fluent writing, spelling and grammar skills in English – advanced level
  • Excellent/fluent writing, spelling and grammar skills in German – advanced level
  • Additional language skills will be an asset
  • Excellent communication ability including written and oral presentation skills.
  • Ability to grasp business concepts across diverse areas of the business and to transform these into clear training designs
  • Ability to think in creative and innovative ways
  • Ability to transmit information.
  • Strong Critical and analytical skills are a must to perform quality control and audit procedures
  • Strong PC knowledge including related PowerPoint/Excel/Microsoft andCRM systems
  • Natural ability to work collaboratively with others and a communication style that is open and transparent
  • Work with remote team(s)
  • Adaptable style that is comfortable within a high-energy, action-oriented culture
  • Independence of judgment, constructive approach to challenges and collaborative way of addressing issues, aiming at constructive solutions’ finding
  • Proactive approach in addressing issues long-term and implementing long-lasting solutions.

Descrierea jobului

Key responsibilities include the following areas:

  • Develops training material and effectively delivers training on tools and processes as well as soft skills during the transition and steady state period of a project
  • Works on quality assurance activities for selected processes, tools and reporting following the quality assurance plans
  • Conducts audits and reviews/analyses data and documentation
  • Assists in the development of systematic approaches for assuring high quality services
  • Integrates and aligns the processes that will best achieve the desired results
  • Makes continual improvement of products, processes and systems
  • Executes all QA plan initiatives based on defined quality criteria that meet Client expectations
  • Assures continuous improvement in quality via quality check findings, coaching, calibration, etc.
  • Tracks Quality Assurance metrics for all the process activities on an End to End base, providing reports to management
  • Compiles data and provides reports and analyses following internal and/or Customer requests concerning training and quality assurance
  • Provides guidance and participates in the performance of audit procedures
  • Provides Coaching/Training on the QA findings + refresher trainings;
  • Contributes to the creation and execution of the Continuous Process Improvement initiatives – coming from QA findings